We have put measures in place to ensure the security of your information. After 15 minutes of inactivity, the system will timeout but will not sign the user out until they navigate away from their current page. In these situations, features may not function as intended. Also, incorrect or out-of-sync device time can result in errors in accessing the site due to security measures. Ensure the your device time is set automatically via the following instructions.
Setting the device time to automatic can differ depending on the operating system you are using. Here's a general guide for some of the most common operating systems:
Windows 10 & 11
1. Open Settings: Click on the Start menu and then click on the gear icon to open Settings.
2. Go to Time & Language: Select “Time & Language” from the Settings menu.
3. Set Time Automatically: In the "Date & Time" tab, toggle the switch under “Set time automatically” to "On."
macOS
1. Open System Preferences: Click on the Apple menu in the top-left corner and select "System Preferences."
2. Go to Date & Time: Click on "Date & Time."
3. Unlock the Preference Pane: Click the lock icon to make changes (if required).
4. Set Date & Time Automatically: Check the option “Set date and time automatically” and choose the appropriate time server.
Android
1. Open Settings App: Swipe up to access the app drawer and tap on the “Settings” icon.
2. Go to Date & Time: Scroll down and select “System,” then choose “Date & time.”
3. Automatic Date & Time: Toggle on “Automatic date & time” or “Use network-provided time.”
iOS (iPhone/iPad)
1. Open Settings App: Tap on the “Settings” icon on the home screen.
2. Go to General: Scroll down and tap on “General.”
3. Select Date & Time: Tap on “Date & Time.”
4. Set Automatically: Toggle the “Set Automatically” option to ON.
Remember, for these changes to work, your device needs to be connected to the internet. The steps may vary slightly depending on the specific version of the operating system.